Video Transcription
They haven't invested in their product, they haven't been spending on customer service
issues and it's all catching up to them right now.
One furious passenger, David Alilla, taped his three hour nightmare.
Stuck on a tarmac with no air conditioning, he finally confronted the pilots.
If this was your family on this plane, would you do something different?
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Imagine the wonderful taste of it! ...